Your privacy is our priority. This document transparently explains how jomplay collects, uses, stores, and protects your personal information as a user of our platform.
We do not just make promises – every feature listed below is a real practice implemented on the jomplay platform every day.
All data transmitted between your web browser and JomPlay's servers is protected with 256-bit SSL encryption – the same standard used by Malaysia's leading banks.
Your personal information is stored on servers protected by strict access controls. No jomplay employee may access your data without valid authorisation and a clear operational need.
Your bank card numbers and financial account details are not stored in the jomplay system. All transactions are processed through licensed and secure payment processors.
JomPlay has never and will never sell, rent, or share your personal information with any third party for marketing or commercial purposes.
Our automated monitoring system runs around the clock to detect any unauthorized access attempts or suspicious activity on your account in real time.
You have the right to access, amend, download, or request deletion of your personal data at any time through your account settings or by contacting our support team.
More questions?
Read Our FAQJomPlay ("we", "Platform", or "JomPlay") is committed to protecting the privacy of all users of our platform at jomplay.onl. This Privacy Policy explains in detail the types of personal information we collect, the purposes for collecting it, how we store and protect it, and the rights you hold as the owner of that data.
We wrote this document in plain, easy-to-understand English because we believe you deserve to know exactly what happens to your information – not just a lengthy document packed with hard-to-follow legal jargon.
By registering or using the JomPlay platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.
This Privacy Policy should be read together with Terms and Conditions JomPlay for a complete overview of your rights and responsibilities as a platform user.
JomPlay collects your personal information in several ways – directly from you during the registration process and platform use, and automatically through technology built into the platform.
A. Information You Provide DirectlyWe do not collect information beyond what is needed to provide the jomplay platform services. Data minimisation is central to our privacy approach.
Every piece of information we collect has a clear purpose and is used only for the stated reason. Below is a summary table of how your data is used on the jomplay platform:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Registration Information | Creating and managing your account | Contractual compliance |
| KYC Documents | Identity verification, AML compliance | Legal obligation |
| Transaction Data | Processing deposits, withdrawals, and bonuses | Contractual compliance |
| Game Activity Data | Responsible gaming monitoring, platform improvement | Legitimate interest |
| Device & IP Information | Account security, fraud detection | Legitimate interest |
| Support Communications | Resolving issues and disputes | Contractual compliance |
JomPlay will not use your data for any third-party marketing purposes or sell it to advertisers without your explicit consent.
JomPlay does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where we may need to share your data with certain parties:
Our Service ProvidersWe work with carefully selected service providers to handle specific platform functions, including payment processors, cloud service providers, game suppliers, and KYC verification systems. All providers are required to comply with strict data protection standards and may only use your data for purposes we specify.
Legal RequirementsJomPlay may need to disclose your information when required by law or a valid court order, or to comply with anti-money laundering (AML) and counter-terrorism financing (CFT) compliance obligations.
Every third-party service provider we work with is required to sign a data processing agreement, ensuring your information is protected to the same standards we hold ourselves to.
Your personal data is stored on secure servers protected by multiple layers of technical and organisational security. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
Data Retention PeriodJomPlay retains your personal data for as long as necessary to fulfil the original purpose of collection and to comply with legal obligations. Generally:
JomPlay uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how users interact with our website.
Types of Cookies We UseYou can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the JomPlay platform.
As a jomplay platform user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request and receive a copy of all personal data we hold about you within 30 days of your request.
If your personal data is inaccurate or incomplete, you have the right to request a correction. You can update most information directly in your JomPlay account settings.
In certain situations, you have the right to request the deletion of your personal data. This is subject to our legal obligations to retain certain records as specified in the data retention section.
You have the right to object to the processing of your personal data for specific purposes, including direct marketing, by notifying us.
You have the right to receive your personal data in a structured, machine-readable format to enable transfer to another platform if desired.
In certain circumstances, you have the right to request that JomPlay restrict the processing of your data while a dispute or request is being resolved.
To exercise any of the rights above, please contact our support team via live chat within the platform or email us at [email protected]. We will respond within 30 days of receiving your request.
The jomplay platform is exclusively for adults aged 18 and above. We do not intentionally collect or process any personal information from individuals under the age of 18.
If we discover or suspect that we have inadvertently collected data from someone under 18 years of age, we will take immediate action to delete that information and close the relevant account. If you are aware that a minor has registered on our platform, please contact our support team immediately.
The jomplay platform integrates with selected third-party service providers to enable specific functions such as payment processing and game delivery. These providers have their own privacy policies that apply when you interact directly with their services.
JomPlay is not responsible for the privacy practices of these third parties, although we continually evaluate and select partners that maintain high privacy standards aligned with our commitment to users.
JomPlay reserves the right to update or amend this Privacy Policy at any time. Significant changes will be communicated to registered users via in-platform notifications or by email at least 14 days before the changes take effect.
The latest update date will always be displayed at the top of this document. We encourage you to check this page from time to time to stay informed on how we protect your information.
Your continued use of the jomplay platform after any Privacy Policy changes take effect will be considered your acceptance of those changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or how JomPlay handles your personal data, we are here to help.
The jomplay support team can be reached via:
For general questions about the platform, you can also visit our FAQ page, which contains answers to the most frequently asked questions by jomplay users.
We take every privacy inquiry seriously. No question is too small – if you have any concerns about your data, just ask and we will respond with full transparency.
We take your privacy seriously. Join over 500,000 Malaysian players who have trusted the jomplay platform for a safe and enjoyable online entertainment experience.